{"id":80336,"date":"2021-04-14T15:50:42","date_gmt":"2021-04-14T15:50:42","guid":{"rendered":"https:\/\/teknomanyak.com\/?p=80336"},"modified":"2021-04-14T15:52:53","modified_gmt":"2021-04-14T15:52:53","slug":"avaya-onecloud-ccaas-cozumlerini-turkiyede-kullanima-sunuyor","status":"publish","type":"post","link":"https:\/\/teknomanyak.com\/tr\/2021\/04\/14\/avaya-onecloud-ccaas-cozumlerini-turkiyede-kullanima-sunuyor\/","title":{"rendered":"Avaya OneCloud CCaaS \u00c7\u00f6z\u00fcmlerini T\u00fcrkiye\u2019de Kullan\u0131ma Sunuyor"},"content":{"rendered":"\n<p>T\u00fcketici deneyimi \u00e7\u00f6z\u00fcmlerinde Ortado\u011fu ve Afrika pazar\u0131n\u0131n lideri olan&nbsp;<a href=\"https:\/\/urldefense.com\/v3\/__https:\/www.avaya.com\/en\/?utm_campaign=pr-rel-us__;!!N96JrnIq8IfO5w!xNUh0H1-xe4WNqVM3RhLpW72IpShC9T2C8D3rYjX5O-tzOO7kc5scw-9JzeZiQ$\">Avaya<\/a>&nbsp;(NYSE: AVYA), Avaya OneCloud<sup>TM<\/sup> CCaaS ileti\u015fim merkezi \u00e7\u00f6z\u00fcm\u00fcn\u00fc T\u00fcrkiye\u2019nin de i\u00e7inde bulundu\u011fu 40 \u00fclkede<sup>1<\/sup> kullan\u0131labilir hale getirdi.<\/p>\n\n\n\n<p>Bu sayede Avaya yerel i\u015fletmeleri, m\u00fc\u015fterileri ve \u00e7al\u0131\u015fanlar\u0131n\u0131 ile temas noktas\u0131, y\u00f6ntem, cihaz ve kanal fark etmeksizin daha iyi ba\u011flant\u0131 kurmalar\u0131n\u0131 sa\u011flayan dijital imkanlarla bulu\u015fturuyor. CCaaS, UCaaS ve CPaaS \u00e7\u00f6z\u00fcmleri i\u00e7eren yapay zeka destekli Avaya OneCloud deneyim platformunun \u00f6nemli bir par\u00e7as\u0131 olan Avaya OneCloud CCaaS kurulu\u015flar\u0131n, g\u00fcn\u00fcm\u00fcz\u00fcn &#8220;her \u015feyi m\u00fc\u015fterisi&#8221; i\u00e7in en iyi deneyimleri sunmak \u00fczere iste\u011fe ba\u011fl\u0131 i\u015f g\u00fcc\u00fcn\u00fc yetkilendirmelerini tamamen yeniden tan\u0131ml\u0131yor.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Avaya OneCloud CCaaS T\u00fcrkiye\u2019deki i\u015fletmelere \u015fu imkanlar\u0131 sa\u011fl\u0131yor:<\/strong><\/h2>\n\n\n\n<p>\u2022 E-posta, mesajla\u015fma, sohbet, sosyal mecra ve kurulu\u015flara Kendi \u0130leti\u015fim Kanal\u0131n\u0131 Getirmesi (BYOC) imkan\u0131yla t\u00fcm m\u00fc\u015fteri yolculu\u011fu boyunca dijital temas noktalar\u0131n\u0131n birbiriyle ba\u011flant\u0131l\u0131 hale getirilmesi.<\/p>\n\n\n\n<p>\u2022 \u0130\u015f kurallar\u0131na, i\u00e7 ve d\u0131\u015f \u015fartlara ve elde edilmek istenen sonu\u00e7lara g\u00f6re m\u00fc\u015fterileri en iyi \u00e7al\u0131\u015fanlarla ak\u0131ll\u0131ca e\u015fle\u015ftirme.<\/p>\n\n\n\n<p>\u2022 Farkl\u0131 uygulamalardan ve sistemlerden m\u00fc\u015fteri i\u00e7g\u00f6r\u00fclerini kolayl\u0131kla tek bir ekranda toplayan \u00f6zelle\u015ftirilebilir ve modern bir \u00e7al\u0131\u015fma alan\u0131 arac\u0131l\u0131\u011f\u0131yla \u00e7al\u0131\u015fan deneyimlerini ki\u015fiselle\u015ftirme.<\/p>\n\n\n\n<p>\u2022 Gereksinimleri \u00f6ng\u00f6rerek ve m\u00fc\u015fterilerle bilgi edinme yolculu\u011fu (Journey Intelligence) arac\u0131l\u0131\u011f\u0131yla proaktif ili\u015fki kurarak m\u00fc\u015fteri etkile\u015fiminde \u00f6n alma. &nbsp;<\/p>\n\n\n\n<p>\u2022 M\u00fc\u015fterilerine daha fazla se\u00e7enek, daha h\u0131zl\u0131 geri d\u00f6n\u00fc\u015f ve daha ki\u015fiselle\u015ftirilmi\u015f bir yakla\u015f\u0131m sa\u011flayan b\u00fct\u00fcnl\u00fckl\u00fc bir deneyim sunmak i\u00e7in yenilik\u00e7i bulut teknolojilerini h\u0131zla ve kolayca tasarlayabilme.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u201cOneCloud CcaaS etkili bir \u00e7\u00f6z\u00fcm sunuyor\u201d<\/strong><\/h2>\n\n\n\n<p><strong>IDC\u2019nin CRM Applications (M\u00fc\u015fteri \u0130li\u015fkileri Y\u00f6netimi Uygulamalar\u0131) Ba\u015fkan Yard\u0131mc\u0131s\u0131 Mary Wardley<\/strong>, &#8220;Avaya, OneCloud CCaaS ile m\u00fc\u015fteri ve \u00e7al\u0131\u015fan ili\u015fkisinde toplam deneyimi iyile\u015ftirmek i\u00e7in geni\u015fletilmi\u015f dijital imkanlar\u0131 genel, \u00f6zel ve hibrit bulut \u00fczerinde her t\u00fcrl\u00fc konu\u015flanma se\u00e7ene\u011fiyle biraraya getiriyor&#8221; dedi.&nbsp;<\/p>\n\n\n\n<p>\u2018\u2019Yapay zeka kullan\u0131m\u0131, d\u00fczenleme, botlar, ses ve dijital aras\u0131ndaki entegrasyon, esnek ve \u00e7evik \u015fekilde tasarlanm\u0131\u015f etkili bir \u00e7\u00f6z\u00fcm sunuyor. Avaya\u2019n\u0131n teknoloji ortaklar\u0131 ve geli\u015ftiricilerinden olu\u015fan yayg\u0131n ekosistemi, m\u00fc\u015fterilere daha fazla de\u011fer sa\u011flayan, Avaya OneCloud CCaaS \u00e7\u00f6z\u00fcm\u00fcne s\u00fcrekli olarak entegre edilen kan\u0131tlanm\u0131\u015f ek imkanlar getiriyor. &#8220;<\/p>\n\n\n\n<p>Avaya OneCloud CCaaS, kurulu\u015flar\u0131n her bir etkile\u015fimi kolay, sorunsuz ve i\u00e7erik odakl\u0131 hale getirmesine yard\u0131mc\u0131 olarak m\u00fc\u015fteriler ve onlara hizmet veren \u00e7al\u0131\u015fanlar i\u00e7in unutulmaz deneyimler ya\u015fat\u0131yor. Avaya, m\u00fc\u015fterileri ve \u00e7al\u0131\u015fanlar\u0131 do\u011fru zamanda do\u011fru kaynaklarla ak\u0131ll\u0131ca e\u015fle\u015ftirirken, yapay zeka destekli i\u015f ak\u0131\u015flar\u0131, daha tatmin edici bir etkile\u015fim yaratmalar\u0131 i\u00e7in \u00e7al\u0131\u015fanlara uygun \u00e7er\u00e7eve ve sanal yard\u0131m sa\u011fl\u0131yor. Y\u00f6netim ara\u00e7lar\u0131 da kurumsal d\u00fczeyde i\u00e7g\u00f6r\u00fcler olu\u015fturuyor.&nbsp;<\/p>\n\n\n\n<p><strong>Avaya International Ba\u015fkan Yard\u0131mc\u0131s\u0131 ve CTO\u2019su Ahmed Helmy<\/strong>\u00a0ise; \u201cAvaya OneCloud CCaaS&#8217;nin kullan\u0131labilirli\u011fini geni\u015fleterek, modernize edilmi\u015f, \u00f6l\u00e7eklenebilir ve esnek CCaaS yeteneklerini 40 \u00fclkeye daha ula\u015ft\u0131r\u0131yoruz. Bu geni\u015flemeyle, m\u00fc\u015fteri deneyimi tasar\u0131mc\u0131lar\u0131na ki\u015fiselle\u015ftirilmi\u015f i\u015f stratejileri olu\u015fturmak i\u00e7in veri a\u00e7\u0131s\u0131ndan zengin bir platform sa\u011fl\u0131yoruz. Avaya OneCloud CPaaS kurulu\u015flar\u0131n CCaaS platformlar\u0131n\u0131n \u00fczerinde yeni i\u015f yetenekleri olu\u015fturmalar\u0131na ve zahmetsizce uyarlamalar\u0131na yard\u0131mc\u0131 olarak sekt\u00f6rde benzersiz bir \u015fekilde yenilikleri h\u0131zland\u0131rmalar\u0131na yard\u0131mc\u0131 oluyor&#8221; dedi.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u0130lginizi \u00e7ekebilir: <a href=\"https:\/\/teknomanyak.com\/teknoloji\/espor-dunyasinda-yeni-soluk-onedio-gaming\">ESPOR D\u00dcNYASINDA YEN\u0130 SOLUK: ONED\u0130O GAMING<\/a><\/h3>\n","protected":false},"excerpt":{"rendered":"<p>Avaya, Avaya OneCloudTM CCaaS ileti\u015fim merkezi \u00e7\u00f6z\u00fcm\u00fcn\u00fc T\u00fcrkiye\u2019nin de i\u00e7inde bulundu\u011fu 40 \u00fclkede1 kullan\u0131labilir hale getirdi.<\/p>\n","protected":false},"author":1,"featured_media":80337,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"episode_type":"","audio_file":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","date_recorded":"","explicit":"","block":"","filesize_raw":"","footnotes":""},"categories":[1],"tags":[12024,12025],"class_list":["post-80336","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-teknoloji","tag-avaya","tag-bulut-bilisim"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Avaya OneCloud CCaaS \u00c7\u00f6z\u00fcmlerini T\u00fcrkiye\u2019de Kullan\u0131ma Sunuyor - TeknomanyaK<\/title>\n<meta name=\"description\" content=\"Avaya, Avaya OneCloudTM CCaaS ileti\u015fim merkezi \u00e7\u00f6z\u00fcm\u00fcn\u00fc T\u00fcrkiye\u2019nin de i\u00e7inde bulundu\u011fu 40 \u00fclkede1 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