{"id":77145,"date":"2021-02-22T10:33:50","date_gmt":"2021-02-22T10:33:50","guid":{"rendered":"https:\/\/teknomanyak.com\/?p=77145"},"modified":"2021-02-22T10:33:54","modified_gmt":"2021-02-22T10:33:54","slug":"multinetlilerin-dijital-asistani-robonet-1-yasinda","status":"publish","type":"post","link":"https:\/\/teknomanyak.com\/tr\/2021\/02\/22\/multinetlilerin-dijital-asistani-robonet-1-yasinda\/","title":{"rendered":"MultiNet&#8217;lilerin Dijital Asistan\u0131 RoboNet 1 Ya\u015f\u0131nda"},"content":{"rendered":"<p>Yeni nesil finansal teknoloji grubu Multinet Up&#8217;\u0131n yapay zeka destekli chatbot ve robot teknolojisi ile geli\u015ftirdi\u011fi dijital asistan RoboNet, bir y\u0131ld\u0131r MultiNet&#8217;lilere hizmet veriyor.<\/p>\n<p>\u015eirket a\u00e7\u0131klamas\u0131na g\u00f6re, Multinet Up&#8217;\u0131n m\u00fc\u015fteri deneyimi hedefi \u00e7er\u00e7evesinde Ocak 2020&#8217;de devreye ald\u0131\u011f\u0131 dijital asistan RoboNet; Multinet Up&#8217;\u0131n mobil (MultiPay, MultiPOS) ve web platformlar\u0131nda canl\u0131 destek ve WhatsApp \u00fczerinden yap\u0131lan yaz\u0131\u015fmalarda m\u00fc\u015fteri sorular\u0131n\u0131 an\u0131nda yan\u0131tlayarak 7\/24 en iyi deneyimi ya\u015fatmaya \u00e7al\u0131\u015f\u0131yor. Ayr\u0131ca, m\u00fc\u015fterinin e-posta ile iletti\u011fi en temel operasyonel taleplerin y\u00fczde 40&#8217;n\u0131 h\u0131zl\u0131 ve hatas\u0131z yerine getiriyor ve m\u00fc\u015fteriye ger\u00e7ekle\u015ftirdi\u011fi i\u015flemlerin detaylar\u0131 hakk\u0131nda an\u0131nda bilgi veriyor.<\/p>\n<p>\u00a0<\/p>\n<h2>&#8220;Yenilik\u00e7i \u00c7al\u0131\u015fmalar\u0131m\u0131za T\u00fcm H\u0131z\u0131m\u0131zla Devam Edece\u011fiz&#8221;<\/h2>\n<p>\u00a0<\/p>\n<p>A\u00e7\u0131klamada g\u00f6r\u00fc\u015flerine yer verilen Multinet Up M\u00fc\u015fteri Deneyimi ve Y\u00f6neti\u015fim Direkt\u00f6r\u00fc G\u00fcl Bilgin Mokan, Multinet Up \u00c7\u00f6z\u00fcm Merkezi&#8217;nde ayda ortalama 150 bin canl\u0131 destek ve WhatsApp yaz\u0131\u015fmas\u0131 yapt\u0131klar\u0131n\u0131 belirtti.<\/p>\n<p>M\u00fc\u015fteri Deneyimi Ekibi&#8217;nin en gen\u00e7 \u00fcyesi RoboNet&#8217;in, bu yaz\u0131\u015fmalar\u0131n y\u00fczde 25&#8217;ini en do\u011fru ve en h\u0131zl\u0131 \u015fekilde cevaplayarak eksiksiz hizmet verdi\u011fini aktaran Mokan, \u015funlar\u0131 kaydetti:<\/p>\n<p>&#8220;Bunu yaparken olabildi\u011fince s\u0131cak bir ileti\u015fim \u00fcslubu var. Yard\u0131mc\u0131 olamayaca\u011f\u0131n\u0131 hissetti\u011fi anda ise konuyu m\u00fc\u015fteri temsilcimize devrediyor. B\u00f6ylece m\u00fc\u015fteri temsilcilerimizin \u00fczerindeki operasyonel y\u00fck\u00fc azaltarak daha verimli \u00e7al\u0131\u015fmalar\u0131n\u0131 sa\u011fl\u0131yor. Di\u011fer taraftan da &#8216;back office&#8217; ekiplerimize gelen kart y\u00fckleme taleplerinin y\u00fczde 40&#8217;n\u0131 ger\u00e7ekle\u015ftirerek m\u00fc\u015fterilerimize daha iyi bir deneyim sunuyor.<\/p>\n<p>Yaz\u0131l\u0131 ve s\u00f6zl\u00fc kanallardaki memnuniyet anket puan\u0131m\u0131z be\u015flik skor \u00fczerinden bir \u00f6nceki y\u0131l 4,4 iken, bu sene 4,7 seviyesine y\u00fckseldi. \u015e\u00fcphesiz RoboNet&#8217;in buradaki katk\u0131s\u0131 yads\u0131namaz. Multinet Up M\u00fc\u015fteri Deneyimi Ekibi&#8217;nin an\u0131nda \u00e7\u00f6z\u00fcm \u00fcreten ve m\u00fc\u015fterilerimize y\u00fczde 100 memnuniyet yaratan bir yap\u0131ya kavu\u015fmas\u0131 i\u00e7in yenilik\u00e7i \u00e7al\u0131\u015fmalar\u0131m\u0131za t\u00fcm h\u0131z\u0131m\u0131zla devam edece\u011fiz.&#8221;\u00a0<\/p>\n\n\n<h3 class=\"wp-block-heading\">\u0130lginizi \u00c7ekebilir: <a href=\"https:\/\/teknomanyak.com\/teknoloji\/huawei-petal-search-ile-odul-kazan\">Huawei Petal Search ile \u00d6d\u00fcl Kazan<\/a>, <a href=\"https:\/\/teknomanyak.com\/teknoloji\/samsung-a71-teknik-ozellikleri\">Samsung A71 Teknik \u00d6zellikleri<\/a><\/h3>\n","protected":false},"excerpt":{"rendered":"<p>Yeni nesil finansal teknoloji grubu Multinet Up&#39;\u0131n yapay zeka destekli chatbot ve robot teknolojisi ile geli\u015ftirdi\u011fi dijital &#8230;<\/p>\n","protected":false},"author":1,"featured_media":77150,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"episode_type":"","audio_file":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","date_recorded":"","explicit":"","block":"","filesize_raw":"","footnotes":""},"categories":[1],"tags":[12013],"class_list":["post-77145","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-teknoloji","tag-multinet"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>MultiNet&#039;lilerin Dijital Asistan\u0131 RoboNet 1 Ya\u015f\u0131nda - TeknomanyaK<\/title>\n<meta name=\"description\" content=\"MultiNet&#039;lilerin Dijital Asistan\u0131 RoboNet 1 Ya\u015f\u0131nda. 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