{"id":54584,"date":"2020-04-18T15:18:08","date_gmt":"2020-04-18T12:18:08","guid":{"rendered":""},"modified":"2020-05-29T23:10:24","modified_gmt":"2020-05-29T20:10:24","slug":"sosyal-medya-musteri-destegi-hizlandirma","status":"publish","type":"post","link":"https:\/\/teknomanyak.com\/tr\/2020\/04\/18\/sosyal-medya-musteri-destegi-hizlandirma\/","title":{"rendered":"Sosyal Medya M\u00fc\u015fteri Deste\u011fi Daha H\u0131zl\u0131 Nas\u0131l Sa\u011flan\u0131r?"},"content":{"rendered":"\n<p>G\u00fcn\u00fcm\u00fczde hangi i\u015fle u\u011fra\u015f\u0131rsan\u0131z u\u011fra\u015f\u0131n hedef kitlenize<strong> kaliteli bir \u015fekilde sosyal medya m\u00fc\u015fteri deste\u011fi<\/strong> vermek zorundas\u0131n\u0131z. Sosyal medyada sizden sat\u0131n ald\u0131\u011f\u0131 \u00fcr\u00fcn ya da hizmet i\u00e7in destek isteyen m\u00fc\u015fterilerinize g\u00fcnler ya da haftalar sonra d\u00f6nmeniz markan\u0131z\u0131n itibar\u0131n\u0131 zedeler ve size duyulan ilgiyi azalt\u0131r. Sadece o m\u00fc\u015fteriyi de\u011fil, di\u011fer m\u00fc\u015fterileri de kaybedebilirsiniz.<\/p>\n\n\n\n<p>Tamamen dijitalle\u015fmi\u015f bir \u00e7a\u011f ya\u015f\u0131yoruz. Hatta Corona g\u00fcnlerinden sonra daha da dijitalle\u015fece\u011fimiz \u00e7ok a\u00e7\u0131k \u015fekilde ortada. M\u00fc\u015fteriler de art\u0131k eski tarz de\u011fil. Onlar da dijitalle\u015fti. Sizden telefonla destekten \u00e7ok daha fazlas\u0131n\u0131 bekliyorlar. \u00c7ok daha fazla kanaldan size eri\u015fmek, dertlerini anlatmak ve sorunlar\u0131n\u0131 h\u0131zla \u00e7\u00f6zmek istiyorlar.<\/p>\n\n\n\n<p>Sosyal medya, i\u015f sahiplerine \u00fcr\u00fcn ve hizmetlerini \u00e7ok h\u0131zl\u0131 bir \u015fekilde geni\u015f kitlelere tan\u0131tma olana\u011f\u0131 sundu\u011fu gibi, sat\u0131n ald\u0131\u011f\u0131 bir \u00fcr\u00fcn ya da hizmetten dolay\u0131 hayal k\u0131r\u0131kl\u0131\u011f\u0131 ya\u015fayanlar\u0131n da 7\/24 \u015fikayetlerini iletebilece\u011fi bir forum ortam\u0131 olu\u015fturdu.<\/p>\n\n\n\n<p>G\u00fcn\u00fcm\u00fcz toplumunda en fazla t\u00fcketim yapan ki\u015filer, 1982 ve 2000 y\u0131llar\u0131 aras\u0131nda do\u011fanlar, yani <strong>Y Ku\u015fa\u011f\u0131<\/strong>.  Milenyum ku\u015fa\u011f\u0131 da denilen bu ki\u015filerin <a rel=\"noreferrer noopener\" href=\"https:\/\/blog.depositphotos.com\/marketing-to-millennials.html\" target=\"_blank\"><strong>t\u00fcketim al\u0131\u015fkanl\u0131klar\u0131n\u0131n arkas\u0131nda yatan psikolojiyi<\/strong><\/a> \u00e7ok iyi anlamak gerekiyor:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>T\u00fcketicilerin %67&#8217;si bir \u00fcr\u00fcn ve hizmetle ilgili ihtiya\u00e7lar\u0131n\u0131 anlatmak i\u00e7in sosyal medyay\u0131 kullan\u0131yor.<\/li><li>18-34 ya\u015flar\u0131 aras\u0131ndaki <a rel=\"noreferrer noopener\" href=\"https:\/\/www.nextiva.com\/blog\/customer-service-statistics.html\" target=\"_blank\"><strong>insanlar\u0131n %65<\/strong><\/a>&#8216;i sosyal medyay\u0131, m\u00fc\u015fteri hizmetleri i\u00e7in etkili bir kanal olarak g\u00f6r\u00fcyor.<\/li><li>M\u00fc\u015fterilerin %45&#8217;i sosyal medya \u00fczerinden k\u00f6t\u00fc m\u00fc\u015fteri hizmeti deneyimlerini payla\u015f\u0131yor.<\/li><li><a rel=\"noreferrer noopener\" href=\"https:\/\/info.microsoft.com\/rs\/157-GQE-382\/images\/EN-CNTNT-Report-DynService-2017-global-state-customer-service-en-au.pdf\" target=\"_blank\"><strong>Milenyum ku\u015fa\u011f\u0131n\u0131n %66<\/strong><\/a>&#8216;s\u0131 m\u00fc\u015fteri hizmetlerinden beklentilerinin her ge\u00e7en y\u0131l art\u0131\u011f\u0131n\u0131 belirtiyor. <\/li><\/ul>\n\n\n\n<p>En b\u00fcy\u00fck beklenti tabii ki bir sorun ya\u015fad\u0131klar\u0131nda h\u0131zla bir \u00e7\u00f6z\u00fcm bulabilmek. Bu y\u00fczden sosyal medyada yer alan i\u015f sahiplerinin de olduk\u00e7a h\u0131zl\u0131 olmas\u0131 gerekiyor. Bu h\u0131za ayak uydurmak i\u00e7in a\u015fa\u011f\u0131daki <a href=\"https:\/\/readwrite.com\/2019\/06\/17\/10-effective-marketing-tips-to-promote-your-product-on-instagram-in-2019\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>5 ipucundan<\/strong><\/a> yaralanabilirsiniz.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_69_1 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title \" >\u0130&ccedil;indekiler<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/teknomanyak.com\/tr\/2020\/04\/18\/sosyal-medya-musteri-destegi-hizlandirma\/#1_Sosyal_Medya_Hesaplarinizi_Musteri_Destegi_Icin_Optimize_Edin\" title=\"1. Sosyal Medya Hesaplar\u0131n\u0131z\u0131 M\u00fc\u015fteri Deste\u011fi \u0130\u00e7in Optimize Edin\">1. Sosyal Medya Hesaplar\u0131n\u0131z\u0131 M\u00fc\u015fteri Deste\u011fi \u0130\u00e7in Optimize Edin<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/teknomanyak.com\/tr\/2020\/04\/18\/sosyal-medya-musteri-destegi-hizlandirma\/#2_Hizli_Cevaplar_Olusturun\" title=\"2. H\u0131zl\u0131 Cevaplar Olu\u015fturun\">2. H\u0131zl\u0131 Cevaplar Olu\u015fturun<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/teknomanyak.com\/tr\/2020\/04\/18\/sosyal-medya-musteri-destegi-hizlandirma\/#3_Musteri_Destegi_Icin_Ayri_Bir_Hesap_Acin\" title=\"3. M\u00fc\u015fteri Deste\u011fi \u0130\u00e7in Ayr\u0131 Bir Hesap A\u00e7\u0131n\">3. M\u00fc\u015fteri Deste\u011fi \u0130\u00e7in Ayr\u0131 Bir Hesap A\u00e7\u0131n<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/teknomanyak.com\/tr\/2020\/04\/18\/sosyal-medya-musteri-destegi-hizlandirma\/#4_Serbest_Calisan_Sosyal_Medya_Musteri_Destek_Uzmanlarini_Ise_Alin\" title=\"4. Serbest \u00c7al\u0131\u015fan Sosyal Medya M\u00fc\u015fteri Destek Uzmanlar\u0131n\u0131 \u0130\u015fe Al\u0131n\">4. Serbest \u00c7al\u0131\u015fan Sosyal Medya M\u00fc\u015fteri Destek Uzmanlar\u0131n\u0131 \u0130\u015fe Al\u0131n<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/teknomanyak.com\/tr\/2020\/04\/18\/sosyal-medya-musteri-destegi-hizlandirma\/#5_Proaktif_Olun_ve_Empati_Gosterin\" title=\"5. Proaktif Olun ve Empati G\u00f6sterin\">5. Proaktif Olun ve Empati G\u00f6sterin<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/teknomanyak.com\/tr\/2020\/04\/18\/sosyal-medya-musteri-destegi-hizlandirma\/#Ozetle\" title=\"\u00d6zetle\">\u00d6zetle<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Sosyal_Medya_Hesaplarinizi_Musteri_Destegi_Icin_Optimize_Edin\"><\/span><strong>1. Sosyal Medya Hesaplar\u0131n\u0131z\u0131 M\u00fc\u015fteri Deste\u011fi \u0130\u00e7in Optimize Edin<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>G\u00fcn\u00fcm\u00fczde <strong>Instagram<\/strong>, <strong>Facebook<\/strong> ve <strong>Twitter<\/strong> gibi sosyal medya platformlar\u0131, t\u0131pk\u0131 telefon gibi birer m\u00fc\u015fteri hizmetleri kanal\u0131na d\u00f6n\u00fc\u015ft\u00fc. Bu platformlarda m\u00fc\u015fterilerinize m\u00fckemmel m\u00fc\u015fteri hizmetleri sa\u011flamak, sorular\u0131na h\u0131zl\u0131 bir \u015fekilde cevap vermek \u00e7ok \u00f6nemli. Bu sebeple h\u0131zl\u0131 ve kaliteli cevap verebilmek i\u00e7in sosyal medya hesaplar\u0131n\u0131z\u0131 optimize etmeniz \u015fart. Peki neler yapabilirsiniz?:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Farkl\u0131 ileti\u015fim se\u00e7enekleri ekleyin.<\/li><li>Bildirimleri a\u00e7\u0131n.<\/li><li>M\u00fc\u015fterilerden gelen \u015fikayetler i\u00e7in bir hashtag belirleyin ve bu hashtag&#8217;i hesaplar\u0131n\u0131zda g\u00f6r\u00fcn\u00fcr bir yerde belirtin.<\/li><li>\u00c7e\u015fitli ara\u00e7larla m\u00fc\u015fterilerinizden geri bildirim toplay\u0131n.<\/li><\/ul>\n\n\n\n<p>T\u00fcm insanlar farkl\u0131d\u0131r, bu y\u00fczden m\u00fc\u015fteri deste\u011fi s\u00f6z konusu oldu\u011funda hepimizin farkl\u0131 tercihlere sahip olmas\u0131 \u015fa\u015f\u0131rt\u0131c\u0131 de\u011fil. Ne kadar \u00e7ok ileti\u015fim se\u00e7ene\u011fi sunarsan\u0131z o kadar iyi. Instagram&#8217;da <strong>Lulus<\/strong> markas\u0131n\u0131n hesab\u0131 harika bir \u00f6rnek:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"599\" src=\"https:\/\/www.teknomanyak.com\/wp-content\/uploads\/2020\/04\/lulus-instagram-sosyal-medya-musteri-destegi.jpg\" alt=\"Lulus Instagram Sosyal Medya M\u00fc\u015fteri Deste\u011fi\" class=\"wp-image-54728\" srcset=\"https:\/\/teknomanyak.com\/wp-content\/uploads\/2020\/04\/lulus-instagram-sosyal-medya-musteri-destegi.jpg 750w, https:\/\/teknomanyak.com\/wp-content\/uploads\/2020\/04\/lulus-instagram-sosyal-medya-musteri-destegi-300x240.jpg 300w, https:\/\/teknomanyak.com\/wp-content\/uploads\/2020\/04\/lulus-instagram-sosyal-medya-musteri-destegi-320x256.jpg 320w, https:\/\/teknomanyak.com\/wp-content\/uploads\/2020\/04\/lulus-instagram-sosyal-medya-musteri-destegi-640x511.jpg 640w, https:\/\/teknomanyak.com\/wp-content\/uploads\/2020\/04\/lulus-instagram-sosyal-medya-musteri-destegi-360x288.jpg 360w, https:\/\/teknomanyak.com\/wp-content\/uploads\/2020\/04\/lulus-instagram-sosyal-medya-musteri-destegi-720x575.jpg 720w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><figcaption><strong><em>Lulus Instagram Sosyal Medya M\u00fc\u015fteri Deste\u011fi<\/em><\/strong><\/figcaption><\/figure>\n\n\n\n<p><strong>Lulus<\/strong> i\u00e7in Instagram, sat\u0131\u015flar\u0131n\u0131 art\u0131rmak i\u00e7in harika bir kaynak. <a rel=\"noreferrer noopener\" href=\"https:\/\/readwrite.com\/2019\/06\/17\/10-effective-marketing-tips-to-promote-your-product-on-instagram-in-2019\/\" target=\"_blank\"><strong>Instagram&#8217;da sat\u0131\u015f yapmaya ba\u015flamak i\u00e7in<\/strong><\/a> \u00f6ncelikle hesab\u0131n\u0131z\u0131 m\u00fc\u015fterileriniz taraf\u0131ndan takip edilmesini sa\u011flamal\u0131 ve sonras\u0131nda da oradan direkt destek vermeye ba\u015flamal\u0131s\u0131n\u0131z. Lulus, m\u00fc\u015fterilerine mesaj g\u00f6nderme, telefonla arama veya e-posta g\u00f6nderme se\u00e7eneklerini sunmu\u015f. M\u00fc\u015fterilerinizi dinlemek, \u015fikayetlerini anlamak olduk\u00e7a \u00f6nemli. B\u00f6ylece \u00fcr\u00fcn ve hizmetlerinizi iyile\u015ftirip m\u00fc\u015fteri memnuniyetinizi art\u0131rabilirsiniz. Bu y\u00fczden m\u00fc\u015fterilerinizin hikayelerini sosyal medyada payla\u015fmalar\u0131na te\u015fvik etmekten ka\u00e7\u0131nmay\u0131n.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Hizli_Cevaplar_Olusturun\"><\/span><strong>2. H\u0131zl\u0131 Cevaplar Olu\u015fturun<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>E\u011fer takip\u00e7ileriniz size ayn\u0131 sorular\u0131 s\u0131k s\u0131k soruyorsa onlara daha h\u0131zl\u0131 cevaplar verebilmek i\u00e7in bu sorular\u0131 belirleyerek Twitter ve Instagram&#8217;da h\u0131zl\u0131 cevap \u015fablonlar\u0131 olu\u015fturabilirsiniz. Modern m\u00fc\u015fteriler, \u00fcr\u00fcnleri veya hizmetleri hakk\u0131nda ortak sorular sormak i\u00e7in sosyal medyada en sevdikleri markalara ula\u015f\u0131yor. Takip\u00e7ileriniz ayn\u0131 sorular\u0131 do\u011frudan mesajlarla s\u0131k s\u0131k soruyorlarsa, <strong><a rel=\"noreferrer noopener\" href=\"https:\/\/www.socialmediaexaminer.com\/instagram-quick-replies\/\" target=\"_blank\">Instagram<\/a><\/strong> ve <a rel=\"noreferrer noopener\" href=\"https:\/\/business.twitter.com\/en\/help\/campaign-editing-and-optimization\/quick-replies.html#\" target=\"_blank\"><strong>Twitter<\/strong>&#8216;<\/a>daki h\u0131zl\u0131 yan\u0131tlar \u00f6zelli\u011fiyle \u00f6nceden bi\u00e7imlendirilmi\u015f yan\u0131tlar\u0131n bir listesini olu\u015fturabilirsiniz.<\/p>\n\n\n\n<p>Bu y\u00f6ntem takip\u00e7ilerinize an\u0131nda bir \u00e7\u00f6z\u00fcm sunabilmeniz i\u00e7in \u00e7ok say\u0131da ki\u015fiden gelen ayn\u0131 sorulara yan\u0131t yazarken zaman kazanman\u0131za yard\u0131mc\u0131 olur. Dahas\u0131, m\u00fc\u015fteri deste\u011fini veren \u00e7al\u0131\u015fanlar\u0131n do\u011fru bilgileri verip vermemesi gibi bir sorun ya\u015famazs\u0131n\u0131z. <a rel=\"noreferrer noopener\" href=\"https:\/\/readwrite.com\/2019\/12\/05\/why-productivity-and-customer-experience-go-hand-in-hand\/\" target=\"_blank\"><strong>Verimlilik ve m\u00fc\u015fteri deneyimi<\/strong><\/a> el ele gider.<\/p>\n\n\n\n<p><a href=\"https:\/\/developers.facebook.com\/docs\/messenger-platform\/send-messages\/quick-replies\/#sending\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Facebook messengers<\/strong> <\/a>\u00fczerinde de h\u0131zl\u0131 cevaplar olu\u015fturabilirsiniz.  Bu platformda \u00f6zel mesajlara h\u0131zl\u0131 ve tutarl\u0131 bir \u015fekilde cevap verdi\u011finizde bir rozet kazan\u0131rs\u0131n\u0131z. D\u00fcnyaca \u00fcnl\u00fc <strong><a href=\"\/?p=3034\">otel rezervasyon sitesi Booking.com<\/a><\/strong>&#8216;u kendinize \u00f6rnek alabilirsiniz.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"922\" src=\"https:\/\/www.teknomanyak.com\/wp-content\/uploads\/2020\/04\/bookingcom-facebook-sosyal-medya-m\u00fc\u015fteri-destegi.jpg\" alt=\"\" class=\"wp-image-54732\" srcset=\"https:\/\/teknomanyak.com\/wp-content\/uploads\/2020\/04\/bookingcom-facebook-sosyal-medya-m\u00fc\u015fteri-destegi.jpg 750w, https:\/\/teknomanyak.com\/wp-content\/uploads\/2020\/04\/bookingcom-facebook-sosyal-medya-m\u00fc\u015fteri-destegi-244x300.jpg 244w, https:\/\/teknomanyak.com\/wp-content\/uploads\/2020\/04\/bookingcom-facebook-sosyal-medya-m\u00fc\u015fteri-destegi-320x393.jpg 320w, https:\/\/teknomanyak.com\/wp-content\/uploads\/2020\/04\/bookingcom-facebook-sosyal-medya-m\u00fc\u015fteri-destegi-640x787.jpg 640w, https:\/\/teknomanyak.com\/wp-content\/uploads\/2020\/04\/bookingcom-facebook-sosyal-medya-m\u00fc\u015fteri-destegi-360x443.jpg 360w, https:\/\/teknomanyak.com\/wp-content\/uploads\/2020\/04\/bookingcom-facebook-sosyal-medya-m\u00fc\u015fteri-destegi-720x885.jpg 720w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><figcaption><strong><em>Booking.com, Facebook messengers \u00fczerinde h\u0131zl\u0131 cevaplar\u0131 kullan\u0131yor.<\/em><\/strong><\/figcaption><\/figure>\n\n\n\n<p><strong>Booking.com<\/strong>&#8216;un yapt\u0131\u011f\u0131 gibi <strong><a href=\"https:\/\/readwrite.com\/2019\/11\/16\/8-key-components-to-building-a-successful-business-online\/\">farkl\u0131 sosyal medya hesaplar\u0131n\u0131 y\u00f6netti\u011finizde<\/a><\/strong>, bir mesaj\u0131 ka\u00e7\u0131rmadan sosyal medya mesajlar\u0131n\u0131 kontrol etmek olduk\u00e7a zorla\u015f\u0131r. Neyse ki, piyasadaki \u00e7ok say\u0131da uygun maliyetli sosyal medya y\u00f6netim arac\u0131yla, her \u015feyi tek bir ak\u0131\u015fa getirmek ve bu nedenle m\u00fc\u015fteri isteklerini ka\u00e7\u0131rmadan \u00e7al\u0131\u015fmak olduk\u00e7a kolay.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_Musteri_Destegi_Icin_Ayri_Bir_Hesap_Acin\"><\/span><strong>3. M\u00fc\u015fteri Deste\u011fi \u0130\u00e7in Ayr\u0131 Bir Hesap A\u00e7\u0131n<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u0130ster b\u00fcy\u00fck ister k\u00fc\u00e7\u00fck bir \u015firket olun, m\u00fc\u015fteri deste\u011fi i\u00e7in ayr\u0131 hesab\u0131n\u0131z olmas\u0131, m\u00fc\u015fteri taleplerini tek bir yerde tutmak i\u00e7in iyi bir fikir olabilir.<\/p>\n\n\n\n<p>\u00d6rne\u011fin <strong>ASOS<\/strong>&#8216;u ele alal\u0131m. T\u00fcm sosyal medya platformlar\u0131nda yakla\u015f\u0131k 17 milyon takip\u00e7isi bulunan \u015firket, memnun ve memnun olmayan m\u00fc\u015fterilerden gelen yorumlar\u0131 <strong>Twitter<\/strong>&#8216;daki destek hesab\u0131 \u00fczerinden y\u00f6netiyor. M\u00fc\u015fteriler Twitter&#8217;da markayla ilgili sorunlar\u0131n\u0131 ya markadan bahsederek (mention) kendi ak\u0131\u015flar\u0131na (feed) girer ya da do\u011frudan direkt mesaj ile markaya bildirir.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"658\" src=\"https:\/\/www.teknomanyak.com\/wp-content\/uploads\/2020\/04\/asos-sosyal-medya-musteri-destegi-twitter-hesabi.jpg\" alt=\"ASOS Twitter destek hesab\u0131\" class=\"wp-image-54734\" srcset=\"https:\/\/teknomanyak.com\/wp-content\/uploads\/2020\/04\/asos-sosyal-medya-musteri-destegi-twitter-hesabi.jpg 750w, https:\/\/teknomanyak.com\/wp-content\/uploads\/2020\/04\/asos-sosyal-medya-musteri-destegi-twitter-hesabi-300x263.jpg 300w, https:\/\/teknomanyak.com\/wp-content\/uploads\/2020\/04\/asos-sosyal-medya-musteri-destegi-twitter-hesabi-320x281.jpg 320w, https:\/\/teknomanyak.com\/wp-content\/uploads\/2020\/04\/asos-sosyal-medya-musteri-destegi-twitter-hesabi-640x561.jpg 640w, https:\/\/teknomanyak.com\/wp-content\/uploads\/2020\/04\/asos-sosyal-medya-musteri-destegi-twitter-hesabi-360x316.jpg 360w, https:\/\/teknomanyak.com\/wp-content\/uploads\/2020\/04\/asos-sosyal-medya-musteri-destegi-twitter-hesabi-720x632.jpg 720w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><figcaption><strong><em>ASOS Twitter destek hesab\u0131<\/em><\/strong><\/figcaption><\/figure>\n\n\n\n<p>ASOS ayr\u0131ca <strong>Instagram<\/strong> ve <strong>Facebook<\/strong>&#8216;ta \u00e7ok say\u0131da  takip\u00e7isi ve m\u00fc\u015fteri talebi olmas\u0131ndan dolay\u0131, destek arayan m\u00fc\u015fterilerini <strong>Twitter<\/strong>&#8216;daki yard\u0131m hesab\u0131na a\u015fa\u011f\u0131daki mesajla y\u00f6nlendiriyor:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"509\" src=\"https:\/\/www.teknomanyak.com\/wp-content\/uploads\/2020\/04\/asos-sosyal-medya-facebook-twitter-yonlendirme.jpg\" alt=\"\" class=\"wp-image-54736\" srcset=\"https:\/\/teknomanyak.com\/wp-content\/uploads\/2020\/04\/asos-sosyal-medya-facebook-twitter-yonlendirme.jpg 750w, https:\/\/teknomanyak.com\/wp-content\/uploads\/2020\/04\/asos-sosyal-medya-facebook-twitter-yonlendirme-300x204.jpg 300w, https:\/\/teknomanyak.com\/wp-content\/uploads\/2020\/04\/asos-sosyal-medya-facebook-twitter-yonlendirme-320x217.jpg 320w, https:\/\/teknomanyak.com\/wp-content\/uploads\/2020\/04\/asos-sosyal-medya-facebook-twitter-yonlendirme-640x434.jpg 640w, https:\/\/teknomanyak.com\/wp-content\/uploads\/2020\/04\/asos-sosyal-medya-facebook-twitter-yonlendirme-360x244.jpg 360w, https:\/\/teknomanyak.com\/wp-content\/uploads\/2020\/04\/asos-sosyal-medya-facebook-twitter-yonlendirme-720x489.jpg 720w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><figcaption><strong><em>Asos, Facebook \u00fczerindeki takip\u00e7ilerini destek i\u00e7in Twitter destek hesab\u0131na y\u00f6nlendiriyor.<\/em><\/strong><\/figcaption><\/figure>\n\n\n\n<p><strong>ASOS<\/strong>, m\u00fc\u015fteri hizmetlerindeki gecikmeli yan\u0131t i\u00e7in \u00f6z\u00fcr dileyerek ve <a rel=\"noreferrer noopener\" href=\"https:\/\/readwrite.com\/2018\/12\/11\/how-iot-is-impacting-the-brick-and-mortar-retail-experience\/\" target=\"_blank\"><strong>alternatif bir <\/strong><\/a><strong><a rel=\"noreferrer noopener\" href=\"https:\/\/readwrite.com\/2018\/12\/11\/how-iot-is-impacting-the-brick-and-mortar-retail-experience\/\" target=\"_blank\">yol g\u00f6steriyo<\/a><\/strong><a rel=\"noreferrer noopener\" href=\"https:\/\/readwrite.com\/2018\/12\/11\/how-iot-is-impacting-the-brick-and-mortar-retail-experience\/\" target=\"_blank\"><strong>r<\/strong><\/a>. Siz de m\u00fc\u015fterilerinizi sosyal medyada olu\u015fturdu\u011funuz tek bir kanala y\u00f6nlendirebilirsiniz. Bu sosyal medya m\u00fc\u015fteri destek ekibinizin en h\u0131zl\u0131 \u015fekilde cevap verebilmesi i\u00e7in en etkili y\u00f6ntem. Ayr\u0131ca, <a rel=\"noreferrer noopener\" href=\"https:\/\/readwrite.com\/2019\/09\/12\/the-3-ways-your-business-can-utilize-social-media-analytics-data\/\" target=\"_blank\"><strong>sosyal medya analiz verileri<\/strong><\/a>, kitlenizin hangi sosyal medya a\u011flar\u0131n\u0131 daha s\u0131k kulland\u0131\u011f\u0131n\u0131 anlaman\u0131za yard\u0131mc\u0131 olur. Bu analizlerden faydalanarak, \u015fikayetlerinizi sosyal medyada tek bir kanalda toplamak i\u00e7in do\u011fru platformu se\u00e7ebilirsiniz.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4_Serbest_Calisan_Sosyal_Medya_Musteri_Destek_Uzmanlarini_Ise_Alin\"><\/span><strong>4. Serbest \u00c7al\u0131\u015fan Sosyal Medya M\u00fc\u015fteri Destek Uzmanlar\u0131n\u0131 \u0130\u015fe Al\u0131n<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Yorumlar\u0131 izlemek, bir <a rel=\"noreferrer noopener\" href=\"https:\/\/readwrite.com\/2019\/02\/11\/4-insights-from-the-davos-world-economic-forum-2019\/\" target=\"_blank\"><strong>sosyal medya moderat\u00f6r\u00fcn\u00fcz<\/strong><\/a> olmas\u0131 gerekti\u011fi anlam\u0131na gelir. Sosyal medya m\u00fc\u015fteri hizmetleri i\u00e7in ayr\u0131 bir \u015firket i\u00e7i m\u00fc\u015fteri destek ekibi kurmak pahal\u0131 olabilir. Bununla birlikte, sosyal medya hesaplar\u0131n\u0131 denetleyebilen y\u00f6neticilere yard\u0131mc\u0131 olabilecek<a rel=\"noreferrer noopener\" href=\"https:\/\/readwrite.com\/2019\/09\/03\/leadership-guide-for-every-business-growth-stage\/\" target=\"_blank\"><strong> m\u00fc\u015fteri destek ekibi olu\u015fturmak<\/strong><\/a> i\u00e7in <strong>Upwork<\/strong>, <strong>Freelancer<\/strong>, <strong>Fiverr<\/strong>, <strong>Bionluk<\/strong> gibi web sitelerinden faydalanabilirsiniz.<\/p>\n\n\n\n<p>Serbest \u00e7al\u0131\u015fan sayesinde, yorumlarla, markadan s\u00f6z edilmesiyle ve do\u011frudan mesajlarla u\u011fra\u015fmak daha kolayla\u015f\u0131yor. Dahas\u0131, m\u00fc\u015fteri hizmetlerinde deneyimi olan bir ki\u015fi bulabilirsiniz:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"620\" src=\"https:\/\/www.teknomanyak.com\/wp-content\/uploads\/2020\/04\/serbest-calisan-musteri-destek-uzmanlari.jpg\" alt=\"\u0130nternette serbest \u00e7al\u0131\u015fan m\u00fc\u015fteri destek uzmanlar\u0131 bulabilirsiniz.\" class=\"wp-image-54738\" srcset=\"https:\/\/teknomanyak.com\/wp-content\/uploads\/2020\/04\/serbest-calisan-musteri-destek-uzmanlari.jpg 750w, https:\/\/teknomanyak.com\/wp-content\/uploads\/2020\/04\/serbest-calisan-musteri-destek-uzmanlari-300x248.jpg 300w, https:\/\/teknomanyak.com\/wp-content\/uploads\/2020\/04\/serbest-calisan-musteri-destek-uzmanlari-320x265.jpg 320w, https:\/\/teknomanyak.com\/wp-content\/uploads\/2020\/04\/serbest-calisan-musteri-destek-uzmanlari-640x529.jpg 640w, https:\/\/teknomanyak.com\/wp-content\/uploads\/2020\/04\/serbest-calisan-musteri-destek-uzmanlari-360x298.jpg 360w, https:\/\/teknomanyak.com\/wp-content\/uploads\/2020\/04\/serbest-calisan-musteri-destek-uzmanlari-720x595.jpg 720w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><figcaption><strong><em>\u0130nternette serbest \u00e7al\u0131\u015fan m\u00fc\u015fteri destek uzmanlar\u0131 bulabilirsiniz.<\/em><\/strong><\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"5_Proaktif_Olun_ve_Empati_Gosterin\"><\/span><strong>5. Proaktif Olun ve Empati G\u00f6sterin<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p><strong><a rel=\"noreferrer noopener\" href=\"https:\/\/blog.hubspot.com\/service\/customer-service-stats\" target=\"_blank\">Hubspot<\/a><\/strong>&#8216;a g\u00f6re, her 26 m\u00fc\u015fteriden sadece 1&#8217;i bir i\u015fletme hakk\u0131nda olumsuz deneyimini payla\u015f\u0131yor. Ba\u015far\u0131l\u0131 olman\u0131z\u0131n en \u00f6nemli anahtar\u0131 ise <a rel=\"noreferrer noopener\" href=\"https:\/\/readwrite.com\/2020\/01\/31\/customer-loyalty-is-key-heres-how-to-make-it-happen\/\" target=\"_blank\"><strong>m\u00fc\u015fteri sadakati<\/strong><\/a>. Mevcut m\u00fc\u015fterilerinizi korumak ve yenilerini edinmek i\u00e7in proaktif m\u00fc\u015fteri hizmetleri sunmak olduk\u00e7a \u00f6nemli.<\/p>\n\n\n\n<p>Proaktif olmak, m\u00fc\u015fteriler talep etmeden \u00f6nce yard\u0131m sa\u011flamak anlam\u0131na geliyor. M\u00fc\u015fterilere yard\u0131m etmek i\u00e7in ilk hamleyi yapt\u0131\u011f\u0131n\u0131zda, yani empati kurdu\u011funuzda m\u00fc\u015fterilerinize kendilerini de\u011ferli hissettirirsiniz. Sonu\u00e7 olarak, empati marka sadakatini ve g\u00fcvenini art\u0131rmaya yard\u0131mc\u0131 oluyor.  Twitter&#8217;da <strong>Whole Foods Market<\/strong>&#8216;ten bir \u00f6rne\u011fe g\u00f6z atal\u0131m:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"1027\" src=\"https:\/\/i1.wp.com\/www.teknomanyak.com\/wp-content\/uploads\/2020\/04\/whole-foods-market-proaktif-sosyal-medya-musteri-destek-yaklasimi.jpg?fit=748%2C1024&amp;ssl=1\" alt=\"Whole Foods Market, m\u00fc\u015fteri sorunlar\u0131na proaktif \u015fekilde yakla\u015f\u0131p h\u0131zl\u0131 \u00e7\u00f6z\u00fcmler sunuyor.\" class=\"wp-image-54740\" srcset=\"https:\/\/teknomanyak.com\/wp-content\/uploads\/2020\/04\/whole-foods-market-proaktif-sosyal-medya-musteri-destek-yaklasimi.jpg 750w, https:\/\/teknomanyak.com\/wp-content\/uploads\/2020\/04\/whole-foods-market-proaktif-sosyal-medya-musteri-destek-yaklasimi-219x300.jpg 219w, https:\/\/teknomanyak.com\/wp-content\/uploads\/2020\/04\/whole-foods-market-proaktif-sosyal-medya-musteri-destek-yaklasimi-748x1024.jpg 748w, https:\/\/teknomanyak.com\/wp-content\/uploads\/2020\/04\/whole-foods-market-proaktif-sosyal-medya-musteri-destek-yaklasimi-320x438.jpg 320w, https:\/\/teknomanyak.com\/wp-content\/uploads\/2020\/04\/whole-foods-market-proaktif-sosyal-medya-musteri-destek-yaklasimi-640x876.jpg 640w, https:\/\/teknomanyak.com\/wp-content\/uploads\/2020\/04\/whole-foods-market-proaktif-sosyal-medya-musteri-destek-yaklasimi-360x493.jpg 360w, https:\/\/teknomanyak.com\/wp-content\/uploads\/2020\/04\/whole-foods-market-proaktif-sosyal-medya-musteri-destek-yaklasimi-720x986.jpg 720w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><figcaption>Whole Foods Market, m\u00fc\u015fteri sorunlar\u0131na proaktif \u015fekilde yakla\u015f\u0131p h\u0131zl\u0131 \u00e7\u00f6z\u00fcmler sunuyor.<\/figcaption><\/figure>\n\n\n\n<p>Memnun olmayan bir m\u00fc\u015fteri Twitter&#8217;daki deneyimini payla\u015ft\u0131\u011f\u0131nda, \u015firket sorunu \u00e7\u00f6zmek i\u00e7in hemen tepki verdi. Sad\u0131k m\u00fc\u015fterilerinizi \u00f6d\u00fcllendirmek veya \u00f6zel bir rahats\u0131zl\u0131ktan dolay\u0131 \u00f6z\u00fcr dilemek istiyorsan\u0131z, m\u00fc\u015fterilerinize \u00f6nem verdi\u011finizi g\u00f6steren hediye kuponlar\u0131 g\u00f6ndermek iyi bir fikir olabilir. Sonu\u00e7 olarak<a rel=\"noreferrer noopener\" href=\"http:\/\/Memnun olmayan bir m\u00fc\u015fteri Twitter'daki deneyimini payla\u015ft\u0131\u011f\u0131nda, \u015firket sorunu \u00e7\u00f6zmek i\u00e7in hemen tepki g\u00f6sterdi. Sad\u0131k m\u00fc\u015fterilerinizi \u00f6d\u00fcllendirmek veya \u00f6zel bir rahats\u0131zl\u0131ktan dolay\u0131 \u00f6z\u00fcr dilemek istiyorsan\u0131z, m\u00fc\u015fterilerinize \u00f6nem verdi\u011finizi g\u00f6steren hediye sertifikalar\u0131 g\u00f6ndermek iyi bir fikirdir ve m\u00fc\u015fteri deneyimini geli\u015ftirmek istersiniz.\" target=\"_blank\"><strong> proaktif bir yakla\u015f\u0131mla m\u00fc\u015fteri deneyimini geli\u015ftirmek<\/strong><\/a> istersiniz.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Ozetle\"><\/span><strong>\u00d6zetle<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>M\u00fc\u015fteriler, deneyimlerini payla\u015fmak, soru sormak ve herkese a\u00e7\u0131k \u015fikayette bulunmak i\u00e7in markalar\u0131n sosyal medya profillerine y\u00f6neliyor. Art\u0131k m\u00fc\u015fteriler, d\u00fc\u015f\u00fcncelerini kesintiye u\u011framadan ifade etme f\u0131rsat\u0131 buluyor. Bu, di\u011fer sosyal medya kullan\u0131c\u0131lar\u0131n\u0131n bu m\u00fc\u015fterileri dinleyip onlara g\u00fcvendi\u011fi anlam\u0131na geliyor. Ba\u015fka bir deyi\u015fle, marka itibar\u0131n\u0131 etkiliyor.<\/p>\n\n\n\n<p>Markalar sadece m\u00fc\u015fteri taleplerini sosyal medyada \u00e7\u00f6zmemeli, ayn\u0131 zamanda m\u00fc\u015fterilerini memnun etmek ve rakiplerinin \u00f6n\u00fcnde kalmak i\u00e7in h\u0131zl\u0131 bir \u015fekilde \u00e7\u00f6z\u00fcm \u00fcretmeli. Yukar\u0131da bahsi ge\u00e7en ipu\u00e7lar\u0131yla, sosyal medyadaki m\u00fc\u015fteri taleplerini daha h\u0131zl\u0131 bir \u015fekilde \u00e7\u00f6zebilirsiniz. M\u00fc\u015fteri memnuniyetini art\u0131rma ve i\u015finizi bir \u00fcst d\u00fczeye \u00e7\u0131karma f\u0131rsat\u0131n\u0131 ka\u00e7\u0131rmay\u0131n.<\/p>\n\n\n\n<p><a rel=\"noreferrer noopener\" href=\"https:\/\/readwrite.com\/2020\/03\/29\/how-to-provide-customer-support-on-social-media-faster\/\" target=\"_blank\"><strong>Kaynak<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>G\u00fcn\u00fcm\u00fczde hangi i\u015fle u\u011fra\u015f\u0131rsan\u0131z u\u011fra\u015f\u0131n hedef kitlenize kaliteli bir \u015fekilde sosyal medya m\u00fc\u015fteri deste\u011fi vermek zorundas\u0131n\u0131z. Sosyal medyada sizden sat\u0131n ald\u0131\u011f\u0131 \u00fcr\u00fcn ya da hizmet i\u00e7in destek isteyen m\u00fc\u015fterilerinize g\u00fcnler ya da haftalar sonra d\u00f6nmeniz markan\u0131z\u0131n itibar\u0131n\u0131 zedeler ve size duyulan ilgiyi azalt\u0131r. Sadece o m\u00fc\u015fteriyi de\u011fil, di\u011fer m\u00fc\u015fterileri de kaybedebilirsiniz.<\/p>\n","protected":false},"author":1,"featured_media":62680,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"episode_type":"","audio_file":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","date_recorded":"","explicit":"","block":"","filesize_raw":"","footnotes":""},"categories":[12],"tags":[10488,10486],"class_list":["post-54584","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sosyal-medya","tag-musteri-deneyimi","tag-sosyal-medya-musteri-destegi"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Sosyal Medya M\u00fc\u015fteri Deste\u011fi Daha H\u0131zl\u0131 Nas\u0131l Sa\u011flan\u0131r? - TeknomanyaK<\/title>\n<meta name=\"description\" content=\"Hangi i\u015fle 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